Refund and Returns Policy

Effective Date: January 3, 2025

At CarPariz, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple and hassle-free refund and returns policy to address your concerns. Please review the details below.

1. Eligibility for Returns

You can return a product for a refund or exchange if:

  • The return is initiated within 30 days of the delivery date.
  • The product is unused, in its original packaging, and includes all accessories, manuals, and tags.
  • A valid proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products.
  • Clearance or final sale items marked as non-returnable.
  • Custom or personalized items.
  • Perishable goods or consumable products (e.g., filters, batteries).

3. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us: Email us at info@carpariz.com or call (631) 395-0712 with your order number, the product you wish to return, and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions for shipping the item back.
  3. Prepare Your Return: Pack the item securely in its original packaging to prevent damage during transit.
  4. Ship the Item: Use a trackable shipping method to return the item to the address provided. The customer is responsible for return shipping costs unless the item is defective or an error was made by CarPariz.

4. Refund Process

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note:

  • Shipping fees are non-refundable.
  • Refunds may be partially reduced if the item is returned in a condition that does not meet our return criteria.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired product.

6. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at info@carpariz.com or (631) 395-0712. Provide a description of the issue and include photos if possible. We will arrange for a replacement or refund and cover the return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as it may take additional time to process refunds.
  3. If the issue persists, contact us at info@carpariz.com for assistance.

8. Questions About Returns

If you have any questions or need help with the return process, please contact us:

At CarPariz, we are committed to providing quality products and exceptional service. Thank you for choosing us, and we look forward to serving you again!